types of patients

4 Ways the Pandemic Worsened Patient Flow and 4 Tips for Improving | American College of Healthcare Executives 

By understanding types of patients, healthcare providers can: build trust with patients, improve patient satisfaction, reduce the risk of medical errors, and improve overall patient outcomes.

COMPLIANT PATIENT

They're considered the ideal. They follow their medication regimen and observe all appoinments. Positive reinforcement can go a long way mantaining this type of behaviour.

NON-COMPLIANT PATIENT

They can present a real challenge. They miss appointments, don't adhere to their treatment plan and often ignore medical advice. Moreover, their behaviour can lead to complications in their conditions.

ANXIOUS PATIENT

 Some patients become nervous, restless and even scared. Firstly, you have to validate their fears and show empathy. Secondly, encourage them to talk about their feelings. Finally, remain calm yourself.

DEMANDING PATIENT

They can be tough. They want answers now and solutions quickly. Set realistic expectations from the beggining: explain the treatment plan, timeline and what to expect. Most of the time, they're just fearful.

DEMANDING AND OCASSIONALLY ANGRY PATIENT

With angry patients, listen to their complains without interrupting. And always speak respectfully and calmly.

MANIPULATIVE PATIENT

Frequently more challenging than many others. They usually do not regard themselves as manipulative and don’t respond well to attempts to change their behavior.

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